Effective Date: January 01, 2024

Welcome to MapleTix! These Terms and Conditions (“Terms”) govern your use of our services and the purchase of tickets through our platform. By purchasing tickets from MapleTix, you agree to comply with and be bound by these Terms. Please read them carefully.

1. General

1.1. Service Provider: MapleTix is a ticket selling platform operating in Canada, providing access to a variety of events including concerts, sports, theater, and more.

1.2. Eligibility: You must be at least 18 years old to purchase tickets through MapleTix. By using our services, you represent that you meet this age requirement.

2. Ticket Purchase

2.1. Order Confirmation: All orders are subject to availability and acceptance by MapleTix. Once your order is confirmed, you will receive a confirmation email with your ticket details.

2.2. Pricing: All prices are listed in Canadian Dollars (CAD) and include applicable taxes unless otherwise stated. MapleTix reserves the right to adjust prices at any time without prior notice.

2.3. Payment: Payment must be made at the time of purchase using the accepted payment methods. You agree to provide current, complete, and accurate billing information.

2.4. Service Fees: This section includes transaction charges for card payment processors like Stripe, PayPal, etc., along with the MapleTix convenience fees.

3. Delivery

3.1. Electronic Tickets: Tickets will be delivered electronically to the email address provided during purchase. Ensure that your email address is correct and accessible.

3.2. Lost or Stolen Tickets: MapleTix is not responsible for lost, stolen, or damaged tickets. It is your responsibility to safeguard your tickets.

4. Refunds and Exchanges

4.1. All Sales Final: All ticket sales are final. No refunds, exchanges, or cancellations are allowed after a ticket has been purchased, except as required by law.

4.2. Event Cancellations: If an event is canceled, MapleTix will provide a refund as per the event organizer’s policies. MapleTix will notify you of the cancellation and the refund process.

4.3. Event Rescheduling: If an event is rescheduled, your ticket will be valid for the new date. If you cannot attend the rescheduled event, please contact us for assistance.

5. Privacy

5.1. Personal Information: By using our services, you agree to the collection, use, and disclosure of your personal information in accordance with our Privacy Policy.

5.2. Data Security: MapleTix implements reasonable security measures to protect your personal information. However, we cannot guarantee absolute security.

6. Limitation of Liability

6.1. No Warranty: MapleTix provides its services “as is” and without any warranty or condition, express or implied. We do not guarantee the accuracy, completeness, or timeliness of the information provided.

6.2. Liability Limitation: To the fullest extent permitted by law, MapleTix shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, arising out of or related to your use of our services.

7. Governing Law

7.1. Applicable Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of  the federal laws of Canada.

8. Changes to Terms

8.1. Amendments: MapleTix reserves the right to modify these Terms at any time without any notice. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the revised Terms.